Can I process a return when the register is offline?
- Checked on
Only for a sale made on this station, never sent to the server and paid in cash: the return is then refunded in cash, on this station. Any other return waits for the network: a sale already sent to the server, made on another station, or paid by gift card or store credit. A sale paid by payment card cannot yet be refunded at any register. The customer comes back, or the return is redone once the network is back.
Full guide : Offline returns: what is allowed.