Braavu POS Help Center

English

Français

English

Français

Appearance

Setting up the receipt printer ​

For
Administrator
Where
Installed register, Web register
Permission
Sell at the register
Checked on

The register prints the receipt through two Windows print queues, Reçu + tiroir and Reçu seul, which drive the same printer. This guide installs the printer in Windows, creates the two queues, then checks that a receipt comes out of the register.

Before you start ​

  • The printer is an Epson TM-T88V, switched on, with a roll of 80 mm paper (Supported hardware).
  • It is connected to the register computer (USB port or network port) and its Epson driver for Windows is installed.
  • You have the rights to install printers in Windows.

The two queues must be named exactly Reçu + tiroir and Reçu seul. The register picks the queue for each print: if one is missing or has another name, the receipt does not come out.

The screens below are Windows screens, not Braavu POS screens: they are not illustrated here, and their labels vary a little with the version of Windows and of the driver.

Create the “Reçu + tiroir” queue ​

If the printer is already installed in Windows with the Epson driver, rename it. Otherwise, install it first with the Epson driver, then come back here.

  1. Open Control Panel > Devices and Printers.
  2. Right-click the Epson printer, then click Rename.
  3. Type Reçu + tiroir.

Create the “Reçu seul” queue ​

The second queue drives the same printer, on the same port.

  1. In Devices and Printers, click Add a printer.
  2. Choose Add a local printer or network printer with manual settings.
  3. Choose Use an existing port, then the port of the first queue (for example USB001). This is what makes both queues drive the same printer.
  4. Choose the Epson TM-T88V driver, already installed.
  5. Type Reçu seul as the printer name.
  6. Finish the wizard.

Set the paper of both queues ​

The paper size comes from the driver, not from the register. It must be the same in both queues.

  1. Right-click a queue, then click Printing preferences.
  2. In the paper tab, choose an 80 mm roll size.
  3. Do the same on the other queue.

The drawer setting is made queue by queue: see Connecting the cash drawer.

Check with a test page ​

To check each queue:

  1. Right-click the queue, then click Printer properties.
  2. Click Print Test Page.

It must come out on both queues.

Check at the register ​

To check with a real sale, at the installed register:

  1. Make a sale and pay it in cash (Making a sale).

  2. Read the message under Receipt no.

    The receipt after a sale paid in cash: “Receipt sent to “Reçu + tiroir”: the drawer opens.”

The receipt comes out of the printer. Only the first receipt of a sale with cash goes to Reçu + tiroir and opens the drawer. A sale paid by card only, and every reprint, go to Reçu seul.

To check the printer from the web register:

  1. Open Sell > Status.

  2. Click Test the printer.

    The web register Status screen, the Test the printer button circled

The test prints a receipt with no sale and no amount, through the browser: it never opens the drawer. The Local print bridge line says whether the web register can print through the computer's installed register; without it, the receipt prints through the browser, without the drawer.

Troubleshooting ​

The receipt does not come out ​

See Troubleshooting receipt printers. A paid sale is never paid again: reprint its receipt.

See also ​