The receipt does not print: should the customer pay again?
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No, never: the sale is paid and recorded as soon as the register shows its receipt number, even if the printer is down. After checking the printer (on, paper loaded, cover closed), click Print the receipt, in the receipt panel: for a sale paid in cash, the drawer opens with the receipt. If the customer is waiting for change and the printer does not come back, a manager opens the drawer with their PIN.
Full guide : Handling a paid sale whose receipt does not print.