Support
- Last updated
Draft — to be reviewed by a lawyer
This text is a draft: it is not in force until a lawyer has reviewed it. Information marked “À REMPLIR” (to be filled in) in brackets is still to be provided.
The Braavu POS support team answers merchants and their staff: register, back office, hardware, connector for AI assistants. This page gives the current contact details and what to prepare to get a quick answer.
Before writing
Many answers are already in the help center:
- the search, at the top of the page, searches all the guides;
- the quick answers answer common store questions in a few lines;
- the Troubleshooting section explains what to do when the register is offline, no longer starts or no longer sends its sales.
A register without a network keeps selling for cash: nothing is lost, sales go to the server when the network is back. See Handling an offline register.
Contact us
| Channel | Details |
|---|---|
| [À REMPLIR : support email address] | |
| Phone | [À REMPLIR : support phone number] |
| Hours | [À REMPLIR : opening days and hours, Eastern time] |
| Response time | [À REMPLIR : target response time by email] |
The contact details on this page are kept up to date; the date of the last update appears under the title.
What to include
To help us find the cause quickly, include:
- the name of the business and the store;
- where it happened: installed register (and the station name), web register, back office or phone;
- what you were doing, the exact message shown on screen and the time;
- a screenshot, if you can.
Never send a password, a PIN, a full payment card number, an API key or an access token, or a customer's full record. No one from support will ask you for them.
Connector for AI assistants
The connector links an assistant such as ChatGPT, Claude, Grok or Codex to the business's sales, stock and catalog, read only. Only an administrator can authorize it, on the back office's consent screen.
- To cut a connection: Settings > Connected software, then revoke the assistant's connection. The assistant's next call is refused.
- What the assistant can read, and what it never receives: privacy policy, section 11.
- An assistant answer that looks wrong: compare it with the back office report, which is authoritative, then write to us with the question asked and the time.
Lost or stolen station, or security issue
A lost or stolen register station, an account used without authorization or an exposed access key: first revoke the affected access (see Replacing or restoring a workstation and Following security best practices), then write to us right away at [À REMPLIR : email address to report a security issue].
Personal information
A request for access, correction or withdrawal of consent, or a complaint, goes to our person in charge of the protection of personal information: contact details in the privacy policy.
Are you a customer of a business that uses Braavu POS? Contact that business: it holds your record.