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Clocking in and out at the register ​

For
Cashier, Manager
Where
Installed register, Web register
Permission
Sell at the register
Checked on

Each employee clocks in on arriving and clocks out on leaving, at the register, with their PIN. These punches give the person's hours, which the manager reads and corrects in the back office. Clocking in or out does not open a sales session.

Before you start ​

  • Your employee record must have a PIN (Setting or resetting an employee's PIN) and the register's store.
  • For the web register, open your register first (Making a sale). Clocking in at the web register only works when the server answers.
  • The installed register also clocks in offline: the punch goes to the server as soon as the network returns.

Punch every time, in the right direction. An in without an out, or an out without an in, is flagged for the manager, who corrects it (Correcting hours).

Clocking in and out ​

  1. On the sale screen, click More actions…, then Timeclock.

    The More actions… menu open, the Timeclock entry outlined

  2. In Employee, choose your name. The window reads your last punch: it shows Currently: Clocked out and suggests In.

    The Employee timeclock window: Hugo Pelletier chosen, Currently: Clocked out, the In direction suggested

  3. Type your PIN in PIN.

  4. Click Clock in.

    The PIN typed, hidden by dots, and the Clock in button

The window writes "Punch recorded: Clocked in at" followed by the time and your name. It shows Currently: Clocked in and now suggests Out.

The window after clocking in: Currently: Clocked in, the Out direction suggested, the Clock out button

  1. When you leave, reopen More actions… > Timeclock, choose your name, type your PIN, then click Clock out.

    The window after clocking out: Currently: Clocked out, the In direction suggested again

  2. Click Done.

  1. On the Employee sign-in screen, tap Punch in or out.

    The Employee sign-in screen, the Punch in or out button outlined

  2. Under Who is clocking?, tap your name.

    The Employee time clock screen: Julie, Marc and Léa, Marc's name outlined

  3. Check the direction: the register suggests it from your last punch on this station. Tap Clock in or Clock out to change it.

  4. Type your PIN, then tap Clock me in or Clock me out.

    The Clock in direction suggested, the PIN typed (dots only) and the Clock me in button outlined

  5. The register writes your name followed by "clocked in" or "clocked out", then the punch time. Tap Done.

    The result: Marc clocked in, and the Done button

An employee whose name carries "no PIN, to be set in the back office" cannot clock: ask a manager to set a PIN. The punch goes to the server through the send queue, as soon as the network allows. If the station's time is not verified (no recent contact with the server), the register says so: the server confirms it on receipt.

The suggested direction is based on your last punch, but you may change it if needed.

Troubleshooting ​

"Incorrect PIN." ​

Check your PIN and type it again. After 5 wrong PINs, the PIN is blocked on that station: a manager must unblock it. At the web register, the screen says "Too many failed PIN attempts for this employee: retry in 15 minutes."

"No employee with a PIN is available for this register." ​

No employee of the store has a PIN. Ask a manager to set one on your record.

"This employee cannot punch on this register (not assigned to store or without a PIN)." ​

Your record does not have this register's store, or it has no PIN. Ask a manager to fix it (Adding an employee).

"No response from the server: the punch outcome could not be confirmed." ​

The network dropped while sending. Click Clock in or Clock out again: the server does not count the punch twice.

"This register was taken over elsewhere: resume it here first." ​

Another screen took the register. Resume it here, then punch again.

See also ​