Do loyalty points expire?
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Yes, after 2 years without a purchase or a points movement (credit or spending), if the business has turned expiry on (whoever manages the server knows); otherwise, no point expires. The whole balance expires at once, and a purchase, a credit or a spending of points starts the 2 years over. The customer gets an email 30 days before the deadline, if their record has a receipt email.
Full guide : Understanding how points expire.