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Braavu POS Help Center

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Getting started

About this help center

Welcome to Braavu POS

Signing in to the back office

Navigating the back office

Getting started: your business settings

Getting started: your catalog and opening stock

Getting started: your customer list

Getting started: your team

Getting started: hardware and workstations

Checklist: setting up your account and settings

Checklist: setting up your catalog and customers

Checklist: selling

Checklist: managing stock and reports

Checklist: launching on opening day

Working the register: cashier's quick guide

Following security best practices

Getting started: frequently asked questions

Sell

Making a sale

Finding your way around the Sell screen

Putting a sale on hold and resuming it

Applying a discount to a sale

Selling a weighed product

Selling a product with a deposit

Adding a customer to a sale

Emptying the cart or abandoning a sale

Selling offline

Installed register and web register: which one to use

Splitting a payment between several methods

Taking cash payments and rounding to 5 cents

Using a coupon at the register

Applying a tax exemption to a sale

Finding a sale in the history

Returning items and refunding

Exchanging an item

Voiding a sale

Offline returns: what is allowed

Printing, reprinting or emailing a receipt

Opening a register

Closing a register and counting the drawer

Cash in and cash out

Reading the register status

Signing in to the register with your PIN and switching employees

Getting a manager's approval

Opening the cash drawer without a sale

Selling on a customer's account

Setting an account's credit limit

Following and collecting an account balance

Creating and managing layaways

Taking a deposit

Taking and handing over a special order

Preparing a web order

Handing over an order for pickup

Catalog

Adding a product

Adding a product with variants

Adding a composite product

Adding a product sold by weight

Understanding product codes and barcodes

Giving a product several barcodes

Selling products with serial numbers

Editing products

Editing variant products

Deactivating or deleting products

Viewing a product's history

Importing products from a CSV file

Editing products in bulk with a CSV file

Exporting the product list

Preparing a CSV file in Excel

Managing categories

Managing brands

Managing product tags

Managing deposits

Choosing a product's tax

Creating a price list

Updating a price list

Setting a price for a customer group

Setting a price for each store

Creating a promotion

Multi-item and tiered promotions

Promotions and offline register time

Creating a coupon campaign

Printing a coupon at the end of the receipt

Setting up gift cards

Selling and redeeming a gift card

Voiding a gift card sale

Checking a gift card's balance and history

Gift cards offline: what is allowed

Printing price labels

Setting up quick keys

Stock

Viewing stock levels and movements

Adjusting stock

Understanding negative stock

Managing suppliers

Creating a purchase order

Sending and tracking a purchase order

Receiving a purchase order

Receiving stock without a purchase order

Receiving on a phone

Transferring stock between stores

Transferring on a phone

Returning goods to a supplier

Running a full count

Running a partial count

Counting on a phone

Troubleshooting a count

Setting up replenishment for a product

Ordering from replenishment

Receiving stock alerts

Customers

Adding, editing, and anonymizing customers

Reading a customer record

Creating a customer at the register

Managing customer groups

Exporting the customer list

Confirming balances migrated from a former system

Understanding the loyalty program

Setting up the loyalty program

Awarding points to a customer

Earning and redeeming points at the register

Viewing a customer's loyalty account

Adjusting a customer's points balance

Understanding how points expire

Showing loyalty on the receipt

Understanding store credit

Issuing and using store credit

Store credit offline: what is allowed

Customers' personal information and Quebec Law 25

Team

Adding an employee

Creating roles and permissions

Setting or resetting an employee's PIN

Disabling an employee

Understanding the administrator's rights

Clocking in and out at the register

Correcting hours

Setting up commissions

Closing a pay period

Changing your password

Settings

Setting up your business's general information

Changing the language

Adding or editing a store

Adding a register to a store

Installing the register on a workstation and enrolling it

Replacing or restoring a workstation

Setting a store's local time

Setting up taxes

Changing a tax rate

Setting up a store's tax

Setting up payment methods

Setting up the receipt template

Setting up scale barcodes

Setting up adjustment reasons

Setting up account security

Reading security alerts

Viewing the settings history

Following register uploads

Handling an anomaly

Connecting software through the API

Setting up a webhook

Reports

Reports overview

Choosing the period and the stores of a report

Dashboard

Sales

Cash movements

Payments

Taxes collected

Cash closings

Understanding the variances of a closing

Gift card balances

Store credit balances

Stock value

Exporting a report to CSV

Hardware

Supported hardware

Setting up the receipt printer

Troubleshooting receipt printers

Connecting the cash drawer

Setting up a barcode scanner

Troubleshooting barcode scanners

Printing price labels on Avery sheets

Setting up the customer display

Updating the register

Preparing the store network

Troubleshooting

Handling an offline register

Handling a station locked after 24 hours without contact

Handling “Sale to verify” after a failure

Handling “Drawer may have opened”

Handling a paid sale whose receipt does not print

Handling sales that no longer reach the server

Handling a register time that is not verified

Handling a register that no longer starts

Handling a locked session or a station to register again

Quick answers

Can a coupon be used twice?

Can a customer pay with a gift card when the register is offline?

Can a gift card be refunded in cash?

Can a product be deleted from the catalog?

Can a register closing be edited?

Can a sale that is already paid be edited?

Can I process a return when the register is offline?

Can I sell an item whose stock is zero or negative?

Can the register sell without the Internet?

Do loyalty points expire?

Does a gift card expire?

Is a return refunded to the original payment method?

The receipt does not print: should the customer pay again?

What does "Sale to verify" mean?

What should I do when the station is locked after 24 hours without contact?

Why does the register round to 5 cents?

Why does the web register show "Only one register open at a time"?

Why is the "Return items" button missing?

What's new

What's new on November 15, 2026

What's new on November 14, 2026

On this page

What's new

The changes in Braavu POS, version after version.

What's new on November 15, 2026
What's new on November 14, 2026

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