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Handling sales that no longer reach the server ​

For
Cashier, Manager
Where
Installed register
Permission
Manage register PINs
Checked on

The sales are safe: each sale is kept on the station as long as the server has not received it, and nothing is erased. The register keeps selling. This guide helps you tell a normal wait from stopped sending, which needs an administrator.

What you see ​

At the top right, the register counts what is waiting to be sent: Sending: 3 operations, for example. An operation is a sale, a return, a drawer opening, a closing… Without the Internet, this number goes up; when the network is back, it goes down by itself to Send queue empty.

The register header, with Sending: 3 operations outlined

Two cases need a look, shown by Sending stopped: a manager must check:

  • operations in quarantine: the server refused one specific operation. It is set aside, as is, and the next ones keep going;

    The header: Sending: 1 operation and Sending stopped: a manager must check (2 operations in quarantine), outlined

  • the stream stopped at the server: the server is waiting for one operation of this station before accepting the next ones, which wait without losing anything.

    The header: Sending: 5 operations and Sending stopped: a manager must check (stream stopped at the server), outlined

What to do ​

Checking whether it is a simple wait ​

  1. Check the store's Internet connection. If the header shows Offline, the wait is normal: see Handling an offline register.
  2. Keep selling: the number of operations goes down by itself when the server answers.

Reading the station status in the manager menu ​

A manager sees the details of the sending:

  1. Open their session, then click Manager menu.

    Julie's session menu, Manager menu outlined

  2. Read the Station status section: the last successful contact, what is left To send, what is In quarantine or In conflict, and the oldest operation not yet received.

    The Station status section: last successful contact, to send, in quarantine, in conflict, acknowledged

  3. In case of quarantine, read the Quarantines and conflicts section: each operation set aside, with the reason for the refusal.

    The Quarantines and conflicts section: two operations refused by the server, and the sentence Nothing is erased here

  4. In case of a stopped stream, the Station status section says at which operation the server stopped.

    The Station status section with the warning Stream stopped at the server at operation #45: the next ones are waiting

Nothing is erased on the station: an operation in quarantine is replayed in the web back office, by an administrator. Selling goes on meanwhile.

What not to do ​

  • Do not redo a sale, a return or a closing "so that it goes through": it is already on the station and will go once the problem is solved. Redoing it would count it twice.
  • Do not uninstall the register, delete its data or switch computers: the waiting operations exist only on this station.
  • Do not stop selling: the register sells while the sending waits.

When to call an administrator ​

As soon as the header shows Sending stopped: a manager must check, or if the number of operations does not go down while the Internet works. Give them:

  • the station's name, at the top of the screen;
  • what the manager menu shows: the number of operations in quarantine and their numbers, or the operation number where the stream stopped.

While sending is stopped, the return to the web register waits: keep selling on the computer's register.

See also ​